Terms of Use

These terms are the agreement between you and the operator of Sklyvo, named in the section below. They are meant to be clear about what you get, what you owe, and what neither of us should expect from the other.

Who these terms cover

When these terms say we, they mean Jan Sedlář, who builds and runs Sklyvo as a natural person; Venegard is the name the work goes out under and is not a registered company, so this agreement is with the person rather than with the brand. When they say you, they mean the person or company that opens a Sklyvo account, and anyone invited into that workspace.

By creating an account, signing in, or using the product, you accept these terms. If you use Sklyvo on behalf of a company, you confirm you can bind that company to them.

What Sklyvo is

Sklyvo helps you find business contacts from public sources, verify them, draft outreach, and send it through a mailbox you connect. It is a tool. You decide who is contacted, what is sent, and how you follow up.

We provide the software and the infrastructure. You are responsible for how you use them in your market and under your local rules.

Your account

You must give accurate details when you sign up and keep them current. You are responsible for the activity under your account and for keeping your sign-in details safe. If you think someone else has access, tell us at support@sklyvo.com straight away.

We may refuse, suspend, or close an account that is used to abuse the service, to break the law, or to harm other users.

Plans, trials and payment

Paid plans renew on the cycle shown at checkout unless you cancel before the next renewal. Trials give limited access for a limited time; when a trial ends, paid features stop unless you choose a plan.

Fees are due in advance. Prices exclude taxes unless we say otherwise. Refunds, where offered, follow the terms shown at purchase or in your billing settings.

Plan limits and fair use

Every plan comes with a monthly allowance of actions. An action is one unit of work the product does for you: a company returned by Radar, a message drafted, a set of subject lines regenerated, a question answered by Skly Bot. The allowance is shown in the product as a usage figure and resets at the start of each monthly period, including on annual plans, where the period is still a month.

Unused allowance does not carry over. When it runs out, the features that consume it stop until the period resets or you move to a larger plan; nothing already in your workspace is affected and you keep full access to it. Agency plans are priced per seat, and both the price and the allowance scale with the number of seats you pay for.

The allowance is generous for normal use and is there to keep one workspace from consuming what everyone else paid for. If you have a genuine reason to go beyond it, tell us before you do — we would rather agree something than throttle you without warning.

Acceptable use

You agree to use Sklyvo only for lawful business outreach. In particular you will not:

• Send spam, deceptive messages, or content that is illegal, harassing, or fraudulent.
• Scrape, resell, or redistribute the product or contact data beyond what your plan allows.
• Probe, overload, or interfere with Sklyvo’s systems, or try to bypass security or rate limits.
• Upload special-category personal data, or use the product against people under 16.
• Misrepresent who you are, or send mail that pretends to come from someone else without authority.

You must have a lawful basis for contacting the people in your workspace, and you must honour opt-outs and suppression requests.

Your content and contacts

You keep ownership of the content you put into Sklyvo and of the outreach you send. You grant us a limited licence to host, process, and transmit that content only as needed to run the service for you.

You remain the controller of the contacts in your workspace. Our role as processor for that data is described in the Privacy Policy.

Our intellectual property

Sklyvo, its software, design, marks, and documentation belong to us or our licensors. These terms give you a limited, non-exclusive right to use the product for your own business while your account is in good standing. They do not transfer ownership to you.

Third-party services

Sklyvo connects to mailboxes, payment providers, and other tools you choose. Those services have their own terms. We are not responsible for their outages, policy changes, or how they handle data once you authorise the connection.

Support

Support runs by email at support@sklyvo.com, in English and Czech. We aim to answer within one business day and usually do better, but we do not promise a response time, and nothing here is a service level agreement. If a problem is ours we fix it; if it is on your side we will still tell you what we can see.

Availability

We aim for a reliable service, but we do not promise uninterrupted access, and we do not offer an uptime guarantee. Maintenance happens, providers have outages, and occasionally we break something ourselves. We may also change features and limits as the product develops. Where a change materially reduces what you paid for, we will give notice before it takes effect and you may cancel; how that works is set out under Changes to these terms below.

Changes to these terms

We may change these terms, most often because the product changed or the law did. If a change materially affects what you get or what you owe, we will tell you by email at least 30 days before it takes effect, and the date at the top of this page will change with it.

If you do not accept a material change, close your account before it takes effect and we will refund the unused part of a period you already paid for. Continuing to use Sklyvo after that date means you accept the new version. Corrections that do not change your rights or obligations — a typo, a clearer sentence — take effect when they are published.

Disclaimer

Sklyvo is provided as is. To the fullest extent the law allows, we disclaim warranties that the service will be error-free, that search results will be complete, or that drafted text will fit every situation. You review and send outreach under your own judgement.

Liability

To the fullest extent the law allows, we are not liable for lost profits, lost data, or indirect or consequential damages arising from use of Sklyvo. Our total liability for any claim relating to the service is limited to the fees you paid us for Sklyvo in the three months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Things outside our control

Neither of us is liable for failing to perform because of something genuinely outside our control: an outage at a provider the service depends on, a network or power failure, a change in the law, or an event of the kind contracts usually list at length. If such an event lasts long enough to make the service unusable, either of us can end the agreement, and we will refund the unused part of what you paid.

Suspension

Suspension is not the same as closing an account, and we use it as the lighter of the two. We may suspend access, in whole or in part, if a payment fails and stays unpaid, if the service is being used in a way that breaks these terms or the law, if the traffic from an account threatens the product for everyone else, or if we are required to.

Except where the law or an active security incident prevents it, we will tell you before we suspend, say what caused it, and give you a chance to fix it. Your data is untouched while an account is suspended, and access comes back as soon as the cause is dealt with.

Termination

You can close your account at any time. We can suspend or end access if you break these terms, if payment fails, or if we must do so for legal or security reasons. After closure, workspace data is handled as described in the Privacy Policy.

What happens to your data when it ends

However the account ends, the workspace and everything in it is deleted within 24 hours, and the backups containing it roll off within 30 days. Invoices stay for as long as accounting law demands. The full detail is in the Privacy Policy.

Export what you want first. Once the deletion has run there is nothing left for us to recover, for you or for anyone else, and that is deliberate.

The rest of the agreement

• Transfer. You may not transfer this agreement without our written agreement. We may transfer it to a company that takes over the product, and if that happens we will tell you before it does.
• Severability. If a court finds one clause unenforceable, the rest keeps working; that clause is read as narrowly as it can be while remaining valid.
• No waiver. Not enforcing something once does not mean giving it up.
• Whole agreement. These terms, the Privacy Policy and the plan you bought are the entire agreement between us, and they replace anything said before.
• Language. The English version of these terms is the one that governs. A translation is a courtesy, not a second contract.

Complaints

Bring a complaint to support@sklyvo.com first. Most things get sorted there and faster than anywhere else. If we cannot agree, the courts named below decide, and if you are a consumer you keep every route your own law gives you, including the Czech Trade Inspection Authority for out-of-court settlement.

Governing law

These terms are governed by the laws of the Czech Republic. Courts in the Czech Republic have jurisdiction, without limiting any mandatory consumer protections that apply where you live.

Contact

Questions about these terms go to support@sklyvo.com. We would rather clear something up than leave it vague.